At SuparMax, we believe that high-quality, privacy-focused financial software should be supported by responsive, human-driven communication. Whether you are an employee validating your hourly paycheck, a freelancer determining billable contract rates, an HR manager benchmarking wage bands, or an academic researcher auditing our algorithms, we welcome your inquiries and feedback.
Because SuparMax is an independent project with no external advertising networks, automated marketing bots, or phone triage trees, all incoming correspondence is read and answered by real technical team members and financial editorial analysts.
How to Reach Us
Whether you have a general question, need technical support, have feedback on our calculators, want to submit a press inquiry, or wish to report a privacy or security concern, you can reach us directly:
For all enquiries: General questions, technical support, privacy requests, security notices, and press inquiries.
- Response time: Typically within 2 business days.
- Security issues: Please mark as URGENT in the subject line for prioritized handling.
Our Response Time Commitment
All incoming correspondence is personally reviewed. We commit to the following response timeline:
- Security Disclosures (Marked URGENT): Acknowledged within 24 hours with immediate engineering triage.
- Calculation Discrepancies & Functional Bugs: Reviewed and investigated within 1 to 2 business days.
- General Feedback, Support & Feature Requests: Responded to within 2 business days.
What We Can Help With
Our technical and editorial team is pleased to assist with the following matters:
- Explaining underlying calculation formulas on our Hourly to Salary Calculator or Salary to Hourly Calculator.
- Investigating rounding edge cases or tax bracket discrepancies for 2026 data.
- Addressing usability or accessibility improvements for screen readers, keyboard focus, and high-contrast modes.
- Reviewing suggestions for additional wage frequencies, bonus models, or new state-specific wage guides.
- Clarifying our strict client-side data architecture and zero-cookie framework.
What We Cannot Help With (Important Legal Disclaimer)
- Individual Tax or Legal Advice: We cannot calculate your personal tax returns, recommend tax filing strategies, or interpret local labor contracts. Please consult a licensed Certified Public Accountant (CPA) or employment attorney.
- Live Payroll Processing: We are not a payroll bureau. We do not disburse wages, generate employee W-2/1099 forms, or manage direct deposits.
- Wage Dispute Arbitration: While our Overtime Calculator and Time and a Half Calculator provide statutory estimates, we cannot arbitrate wage disputes between you and your employer.
Send Us a Message
Use the interactive form below to compose your message. Because we run zero server backends that store user contact data, clicking "Open in Email Client" will automatically launch your device's native email application pre-filled with the appropriate departmental address:
How to Report a Bug Effectively
Comprehensive bug reports help our software developers isolate and resolve formula or layout issues rapidly. If you spot an error, please include:
- Page URL: The exact address where the anomaly occurred (e.g., our Bi-Weekly Pay Calculator or Freelance Rate Calculator).
- Input Parameters: The precise numbers entered into each input field (hourly rate, hours worked per week, overtime multiplier, or weeks worked).
- Observed vs. Expected Output: What number SuparMax displayed versus the figure you anticipated according to statutory rules.
- Device & Browser: Your browser name and version (e.g. Chrome 124, Safari 17) and device type (iOS, Android, Windows, macOS).